Advanced Features

 

CLOUDSPEAK VOIP PHONE SOLUTION

  • Be accessible from anywhere — connect all your phones

  • Crystal-clear HD quality sound

  • Share the same advanced features with all your users, across all locations — voicemail as email, multi-digit dialing, simultaneous ring and more

  • Transfer Live calls from your office line to your mobile phone

  • Turn your computer desktop in to a command center

 

 

 

Administration

 

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CLOUDSPEAK™ for Business provides a simple and intuitive administration GUI that gives you complete control over the communications experience.

 

Intuitive Web User Interface for Every User

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CLOUDSPEAK™ for Business’s powerful user productivity tool. This web-based application gives each user on your system a birds-eye view into what is going on with your company’s communications as well as desktop call control, chat, and access to your CRM, all in real time. Can be enabled for every user with no additional license fees.

 

 

Receptionists

Developed with a receptionist in mind. All actions are available within two clicks of the mouse.

  • See who is available or not.

  • Drag -n- Drop, Transfer directly to destination extension, voicemail or external numbers.

  • Ability to pickup ringing phones Anywhere.

  • Manage and visualize parked calls.

  • Realtime search and filter of extensions (great for big companies with hundreds of extensions).

End Users

You do not need to be a receptionist or run a call center to take advantage of features!

  • Incoming Call Identification (callerid number and name, call from queue).

  • Directory integration, live search or dial to any typed number.

  • Call control: transfer out, hangup, pickup, etc.

  • Conference Control: invite, kick & mute.

  • Presence: set your presence status, Away, DnD, Custom.

  • IM Chat: Instant Messaging and integration with popular services.

Supervisors

Not only you can see extension status, but also view queue details.

  • See user agents logged into a queue.

  • See Queue Extension & User status (paused, logged off, invalid).

  • See every call waiting on the queue with timer.

  • Manage Users: add, remove or pause queue members.

  • Spy or whisper to your Users.

  • Call Recording

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