Every Business Is a Contact Center
Whether it’s sales, customer service, collections, telemarketing, technical support, or a help desk—if your business relies on communicating with your customers—you are a contact center.
SMALL AND MEDIUM BUSINESS CONTACT CENTERS
Traditional Contact Centers
From one or two agents to hundreds of agents in multiple locations and around the world, CLOUDSPEAK™ was designed to help contact centers take control of their own destiny and get up and running fast. The CLOUDSPEAK™ solution was originally designed for organizations that have little or no IT support, so even “non-techies” can administer the system.
Informal Contact Centers
You may not have traditional contact center agents, but your business may operate like a contact center. If you have employees responding to incoming customer service requests, taking orders, making outbound sales calls, or providing technical support, you have an informal contact center. Informal contact centers can greatly benefit from a cloud solution due to its flexibility, power, and ease of use.
The Cloud Makes It Possible
Now you can offer the same great customer service and sales options the “big guys” do—without the armies of technical people, up-front money, complex systems, and truckloads of hardware—all thanks to the cloud. Scale seats as needed. Deploy in days and pay as you go on a monthly basis.
The All-Inclusive Contact Center
CLOUDSPEAK™ gives you everything you need to get up and running in days. One low monthly price includes softphones, integration to your CRM system, contact center and reporting software, agent and supervisor desktops, and telephone service—even toll-free numbers! It’s easy to deploy and manage, and we’ll help you every step of the way.
Agents (and Supervisors) Anywhere
Because it’s the cloud, agents can log in and take calls from anywhere: At home, in a remote or branch office, or around the world. With our Supervisor iPad app, supervisors can monitor and coach agents from anywhere, as well.