Analytics and Reporting
Powerful, actionable insights for marketing, sales and service teams
There is no more important facet to business today than measuring performance. CLOUDSPEAK™ for Business phone system administration features provide incredibly advanced logging and reporting capabilities that make it easy to understand your business communications. Whether you have simple communications needs, or a high-volume call center, CLOUDSPEAK™ for Business provides the data you need to ensure your company is running efficiently.
Know where your calls are coming from
Track phone calls from each digital channel with call analytics. Enable dynamic tracking, block spam, and prioritize the marketing tactics that drive revenue.
Understand what happens on every call
Turn conversations into conversions. Use AI-based speech analytics to identify high-intent prospects, uncover lost opportunities, and create the most outstanding customer experience possible.
Optimize your media spend to drive more calls
Increase ROI with keyword-level attribution, audience modeling, and retargeting. Integrate call intelligence data with leading bid management platforms
What hides in your data – potential to change the business paradigm
Data is now more accessible than ever. To improve efficiency in business processes, every organization collects related information. However, very few companies have realized the importance of analyzing this data that leads the business in a direction of improvement or change. There are certain questions that companies find difficult to find solutions to:
- Which data to use and where to source it from?
- What tools or technologies to select for analysis?
- How to implement the analysis findings?
Data trends can provide hidden insights to identify problems and help provide alternative ways of working. Moreover, it can make companies more efficient, productive, and even help predict future market trends.
Data analysis and implementation of insights is what matters
To apply data analytics into business processes, companies first need a plan or strategy. If a firm wants to improve its effectiveness and efficiency, it is important to manage performance of employees or processes. To do so, it is essential to measure the performance. However, those measures need to be meaningful and should be linked to the desired outcome or goal. This is a tedious task, given that the data would be scattered and unformatted.